PPMA and Eduserv Webinar: The HR Professional’s guide to digital change

PPMA and Eduserv Webinar: The HR Professional’s guide to digital change

The recent ‘Skills for digital change’ report co-produced with Eduserv highlighted challenges and opportunities for HR and IT professionals getting more involved in digital change programmes.

Eduserv and the PPMA are now hosting a webinar with a panel of experts to tackle some of the challenges that the research, interviews and survey uncovered.

Our panel:

  • Chair: Jos Creese, Principal Analyst, Eduserv’s Executive Briefing Programme
  • Kushal Birla, Customer Service Director, Warwickshire County Council
  • Neill Crump, Head of Digital Transformation & Customer Services, Worcestershire County Council
  • Sonia Halliwell, HR & OD Director, Wigan Council
  • Caroline Nugent, PPMA President & HR Director at oneSource (Newham & Havering LBCs)
  • Barry Pirie, Associate Director People & Business, Wiltshire Council

Our starting point is that HR and OD professionals should be central to any digital-driven change programme from the outset:

  • leading on cultural change – what it means, how to do it and ensuring it is embedded
  • workflow design – how roles, functions and responsibilities will change and how to make this happen
  • redefining HR policies, procedures and guidance that were developed for a pre-digital era and no longer work well in a digital business
  • creating mentoring, coaching and peer support from top to bottom to develop deep and effective digital skills across the organisation
  • workforce reshaping – job design, performance criteria, reporting and governance.

In this webinar, our panel share their experiences and provide practical tips for HR/OD professionals around these topics, and give you the opportunity to ask questions and participate in the discussion.

Register to participate

We hope that you can take part in this important discussion that will support the development of a guide for HR professionals looking at the issues for wider influence, involvement and impact in digital change programmes – which are, after all, supposed to be more about people and practices than about technology and tools.


Jul 26 2017


10:30 am - 12:00 pm

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