The delicate business of nurturing a better culture

As a regular columnist for People Management, I thought you might be interested in my latest article all about culture change. Click here to read it online and I’d like to hear any views you might have on this topic, just click on ‘leave a comment’ under the headline above and type away.

Best wishes

Stephen

By | 2008-09-10T06:44:48+00:00 September 10th, 2008|Categories: Dean Shoesmith|1 Comment

One Comment

  1. Bridget Williams 8th October 2008 at 2:46 pm

    Sustained interventions to really change culture is the answer. I say ‘really’ because short term controlling measures serve only to prepare an organisation for the next inspection or IIP assessment. It takes time, but the stepped interventions themeselves need to be explicit and visible and speedy so enthusiasm is drawn from the pace and adrenalin. CEX’s who intend only to achieve their next ambitious move (and there is nothing wrong with that) and who don’t stay in post for more than 2-3 years are unlikely to want to support a long term sustained programme of interventions because they won’t be around long enough to reap the reward. So this approach needs to be tailored to meet the leadership style in post.

    It took us 4 years to begin to see the benefits of having spent time on developing Values which are not just nice scentences. We reviewed them after 2 years with over 200 people including members and local media, and considered shortening the list because we felt we had acheived one (if its possible to do so ?) but feedback from local press was that we had a reputation as an organisation that was ‘open and honest in our communication’ why on earth would we want to lose that!

    This Council has an open and strong cuture…it is a fast paced high performing exciting council to work for that doesn’t tolerate fools or ignorance and one that invests in people in order to deliver more than they think they can. I can say that with confidence because I know it to be true, I hear people say it and I feel it. It is important to be explicit, say the same words confidently to all audiences, if you want it to be so because ‘you get what you expect’. The cuture is then sustained because people who can’t live/work in that culture leave and find cultures that suit them better, and people chose to come to work here knowing what to expect.

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