How Councils are Using Twitter to Tell it Like it is

Hello PPMA members and friends,

When better than National Customer Service week to celebrate some of the great work that is going on every day in the public sector? Here are just a few examples:

For national customer service week Norfolk County Council is tweeting a day in the life of the Council under the hashtag #nccourday

On Twitter the Council follows five different customer facing services – highway rangers, fire, libraries, adult social care and its customer service centre. There has been lots of interaction, and re-tweeting from members of the public, even matching up a load of spare firewood with a local group having a bonfire. Read more about nccourday.

Scotland have done a 24 hour twitter event.

Many Councils are now using “gritter twitter” to let their residents know about gritting routes in winter weather.

Greater Manchester Police last year had great feedback from the public when they published details of every incident in 24 hours on twitter. One resident tweeted: “What comes across from these tweets is how much the police are involved in the community and how much they are relied upon”. Read more about the GM Police Twitter experiment.

Earlier this year, Walsall Council ran the Walsall 24 experiment, using Twitter to give real time updates of what they were doing across a 24-hour period. Read more about Walsall 24 experiment.

The PPMA also uses Twitter to keep members up to date on latest HR information and you can follow us @PPMA_HR

An increasing number of public sector organisations are embracing twitter and other social media to communicate more widely about the services they provide, with great responses from the public who never fail to express surprise about the range and breadth of services that are provided.

All this is great news for those working in the public sector, giving a much needed and well deserved boost to their morale and pride in what they do.


By | 2017-07-30T12:23:25+01:00 October 5th, 2011|Categories: Anne Gibson|0 Comments

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